About

About Me

As a tech-savvy Cloud/DevOps Engineer and Technical Support Specialist, I specialize in crafting innovative cloud solutions that drive business success. With a strong background in cloud administration, architecture, security, and compliance, I ensure that my solutions meet the highest standards of security and reliability. My experience in technical support, office management, and lead generation has given me a unique perspective on what drives business growth and customer satisfaction. I'm proficient in a range of tools, including AWS, CRM systems, lead generation platforms, and workflow automation tools. Let's connect and explore how I can help drive your business forward.

  • Name: Chisom Iheajemu
  • Date of birth: November 14, 1992
  • Address: LAGOS, NIGERIA
  • Zip code: 100278
  • Email: chisomjerry2@gmail.com
  • Phone: +2347065538561

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Resume

Resume

As a seasoned Cloud/DevOps Engineer and Technical Support Specialist, I design and implement scalable, secure cloud solutions that drive business growth and efficiency. With expertise in AWS- Cloud Security and Compliance, Cloud Administration and Architecture, I ensure that my solutions meet the highest standards of security and reliability. My experience in technical support, office management, and lead generation has given me a unique perspective on what drives business success. I'm proficient in a range of tools, including CRM systems, lead generation platforms (Apollo, Lemlist), and workflow automation tools (Asana, ClickUp, Zapier). Let's connect and explore how I can support your business goals .

2013-2015

National Diploma in Science Laboratory Technology

Imo State Polytechnic

Industrial applications of Micro-organisms. Laboratory skills; culturing, identifying and charactering micro-organisms.

2016-2018

Higher National Diploma in Microbiology

Imo State Polytechnic

Industrial applications of Micro-organisms. Laboratory skills; culturing, identifying and charactering micro-organisms

2020-Present

Lead Generation

Freelance

Developed and implemented a lead generation strategy for a new product launch, resulting in a 25% increase in qualified leads within the first quarter. Collaborated with the sales team to ensure a smooth handoff of qualified leads and improve conversion rates.

2020-Present

Adminstrative & Office Assitant

CAV Laundry Services

Oversaw daily administrative tasks, including scheduling, document handling, and workflow coordination. Managed internal communications and ensured calendar accuracy for senior team members. Collaborated with teams via Trello, Asana, and ClickUp to streamline operations

2024-2025

Technical Support Specialist

Fortress Telecomms

Provided technical support to customers via phone, email, and chat for network and service issues. Conducted root cause analysis and implemented fixes to prevent recurring issues. Achieved a customer satisfaction rating of 95% or higher through effective issue resolution and communication. Successfully implemented a knowledge base to improve first-call resolution rates and reduce repeat calls.

2017-2018

Cloud Administrator (AWS)

Digital Witch Community

Migrated on-premises infrastructure to AWS cloud, ensuring minimal downtime and data loss. Managed AWS services, including EC2, S3, RDS, Lambda, and CloudFormation. Successfully migrated 10+ client projects to AWS cloud, resulting in improved scalability and reduced costs.

Services

Services

Highly skilled Cloud/DevOps Engineer and Technical Support Specialist with 2+ years of experience in technical support, office management, and lead generation. Proficient in AWS - cloud security and compliance,AWS cloud administration and architecture, with expertise in designing and implementing scalable, secure cloud solutions. Skilled in CRM tools, lead generation platforms, and workflow automation tools.

Skills

My Skills

Highly skilled Cloud/DevOps Engineer and Technical Support Specialist with 2+ years of experience in technical support, office management, and lead generation. Proficient in AWS - cloud security and compliance,AWS cloud administration and architecture, with expertise in designing and implementing scalable, secure cloud solutions. Skilled in CRM tools, lead generation platforms, and workflow automation tools.

Cloud Administration and Architecture

90%

Network Protocols and Architecture

85%

Workflow Automation

95%

Cloud Security and Compliance

90%

CRM Platforms

85%

Troubleshooting and problem-solving

80%

Projects

Our Projects

As a seasoned Cloud/DevOps Engineer and Technical Support Specialist, I design and implement scalable, secure cloud solutions that drive business growth and efficiency. With expertise in AWS- cloud security and compliance, Cloud administration and Architecture, I ensure that my solutions meet the highest standards of security and reliability. My experience in technical support, office management, and lead generation has given me a unique perspective on what drives business success. I'm proficient in a range of tools, including CRM systems, lead generation platforms (Apollo, Lemlist), and workflow automation tools (Asana, ClickUp, Zapier). Let's connect and explore how I can support your business goals

Blog

Our Blog

As a seasoned Cloud/DevOps Engineer and Technical Support Specialist, I design and implement scalable, secure cloud solutions that drive business growth and efficiency. With expertise in AWS- cloud security and compliance, Cloud administration and Architecture, I ensure that my solutions meet the highest standards of security and reliability. My experience in technical support, office management, and lead generation has given me a unique perspective on what drives business success. I'm proficient in a range of tools, including CRM systems, lead generation platforms (Apollo, Lemlist), and workflow automation tools (Asana, ClickUp, Zapier). Let's connect and explore how I can support your business goals

July 15, 2025 Admin 3

AWS Identity & Access Management (IAM)

Every service in AWS touches IAM in some way. And understanding it early gives you a big advantage down the road.

July 21, 2025 Admin 3

Lead Generation

Overall, lead generation is a crucial component of business growth, as it helps businesses identify and engage with potential customers, drive sales, and increase revenue.

July 1, 2025 Admin 3

Let’s talk HubSpot, from an IT Support perspective

IT support isn’t just about fixing, it’s about enabling teams with the right tools. And honestly, HubSpot does much more than people give it credit for.

0 Awards
0 Complete Projects
0 Happy Customers
0 Certifications

I'm Available for freelancing

I'm excited to hear from you! Whether you have a question, a project idea, or just want to say hello, feel free to reach out.

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Contact

Contact Me

If you'd like to discuss potential projects, collaborations, or opportunities, please don't hesitate to contact me. I'm looking forward to hearing from you and exploring how we can work together.

Address

Lagos, Nigeria

Contact Number

+2347065538561

Email Address

chisomjerry2@gmail.com